FAQ WITH FLOWERPLUS.CO

How can I place an order?

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You can simply place an order on our website. Choose the bouquet you want and let us know your preferred delivery date and timing, we will handle the surprise for you!

Can I customize a bouquet?

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You can email us floral@flowerplus.co  or WhatsApp us at +65 8887 3028 your inquiry.

How do I know what products are available?

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All bouquets will be available for ordering unless stated otherwise. Any other flower availability issues will be informed by Flowerplus花加 in advance, customers reserve the right to change or cancel orders if informed main flower not available after your purchase. 

How does the delivery work?

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All products purchased on our website includes free island wide* delivery for the following time slots:

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​10am - 5pm ( weekday )

7pm - 10pm ( weekday )

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10am - 5pm ( weekend )

8pm - 10pm ( weekend )

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An additional flat fee of $12 – will be charged for delivery at a specific timing of your choice.

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*Island wide delivery excludes:

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  • Commercial airports. (This is subject to driver availability and an additional delivery charge of $10 on top of the selected delivery option) 

  • All military camps, air/naval bases and defense facilities

  • All police, special operations and SCDF stations

  • Islands outside of mainland Singapore including Sentosa

  • All seaports and shipyards (Jurong port/shipyard, Keppel Shipyard, etc)

  • Parliament House 

  • IRAS

  • Prisons or detention facilities

  • Immigration checkpoints including Woodlands and Tuas checkpoints

  • Senoko incineration plant

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FLOWER CARE

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  • Flowers are just like us, they need love and care to keep them happy.

  • Take them out of the water and packaging we have sent them in. To last as long as possible they need fresh, clean water daily and if possible re-cut their stems every 2 days to prevent rotting.

  • Where you can, ensure they are not placed in direct sunlight…..they prefer the cool and calm.

  • If you would like to prolong the life of your flowers even further, you can add a sterilisation tablet to the water, for example Milton.

  • If you have any queries or issues with your flowers, please contact us with photos within 3 days. Replacement flowers may be sent at our discretion, however this will be dealt with on a case by case basis.

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GIFT VOUCHERS

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  • All Gift Vouchers have a validity of 6 months from date of issue.

  • No gift vouchers can be used in conjunction with discount codes.

  • All vouchers are valid for one-time use only.

  • The gift voucher is valid on all items on our website, it does not apply to items purchased physically in our studio.

  • Gift Vouchers are transferable but not exchangeable for cash refunds.

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The bouquet delivered looks different from the picture on the website.

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All pictured products on Flowerplus.co website are made by our own florists, all photos are taken with real products. All copyrights are reserved by Flowerplus花加 . 

However, please understand that no florist can make two exactly the same bouquets as flora design is a human art. Slightly different arrangements and wrapping styles are normal, we guarantee that we will use the correct components (flowers/ number of flowers/ wrapping paper) for your order.

What if the delivery failed?

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It is important to us that your flowers are delivered by hand to the intended recipient. In the event that the recipient is uncontactable and no one is available at the delivery address to receive the flowers, the flowers shall be placed at the door or concierge, if available and allowed. A photo of the flowers left at the door or concierge will be taken and sent to you where appropriate.

However, the failed delivery might also happen due to the following reasons:

1. Wrong delivery information has been given;

2. The recipient is not around and there’s no safe place to temporarily keep the item;

3. The recipient requests for delivery to another address;

4. The recipient is uncontactable and there’s no access to the unit;

5. Recipient refuses to accept the order.

Redelivery requests are subject to the availability of our driver and additional redelivery fees. All outstanding redelivery fees shall be paid in full before the redelivery can take place. Please note that our flower bouquets are perishable goods and shall only be kept for no more than 3 hours from the time of failed delivery for redelivery.

In the event the order is requested to be cancelled, a 20% refund shall be issued.

 

Can I amend or cancel my order after purchasing it?

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If you wish to make changes to your order, message card content, delivery address, date or timing, please inform us at least 12 hours before dispatch time*.

If you want to cancel your order: 

Cancellations must be made at least 36 hours before dispatch time* for a 100% refund of the order. Cancellation requests received later than that may be subjected to only a 50% refund as your bouquet may have already been crafted by our florists.

*Dispatch time here refers to one hour before the earliest possible delivery time. E.g. For a 10am - 5pm delivery slot, the dispatch time will be 9 am.

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Do you deliver on Sundays?

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Yes, we deliver from 10 am to 5 pm daily, including weekends & public holidays.

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What are the payment methods accepted?

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a) We accept payment by Credit Card, Paynow & Bank Transfer.

b) For bank transfer, you can choose 'offline payment' at the check out page.
The details will be sent to you automatically via email.

 

How many days in advance do I need to place my order?

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a) Place your order before 12 noon for same-day delivery.

b) For urgent delivery, please whatsapp +65 8887 3028

to check on the availability of your preferred floral arrangements

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Is there a delivery fee?

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No, We provide free delivery from 10am - 5pm & 7pm to 10pm ( weekday ) 

10am - 5pm ( weekend ) & 8pm - 10pm ( weekend ) 

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CUSTOMER SATISFACTION
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We provide 100% satisfaction guarantee if your flowers wilt within 24 hours of delivery please take a photo of your flowers and email us at floral@flowerplus.co or return them to us and we will supply you with new flowers. That’s our guarantee!

 

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If you have any questions that are not listed about, please contact our friendly Customer Service or email us at floral@flowerplus.co

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Valentine Day inquiry

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Due to the large number of orders created over Valentine’s Day period, and to ensure a smooth delivery service, we are not able to make any changes or cancellations to orders from the 12th to the 15th of February, after the 11th of February. We are unable to guarantee any timed delivery requests over Valentine’s Day Period. Orders will be delivered by 5 pm to businesses and by 10 pm to residential addresses.

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PAYMENT METHODS
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- Credit / Debit Cards  - Paypal 

 

Offline payment

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- Bank Transfer  - Paynow   - Google Pay   - Paylah 

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